Automated telephone reception of your incoming calls
Made to measure!
Optimize every call with our customized, automated or personalized answering service.
At StratComTendances Inc. we know that efficient call management is crucial to your operations. That's why we offer a fully automated or customized agent-based answering service, depending on your needs. Our team ensures that every call is handled professionally, whether by an automated system or a live person.
What is a call tree?
A call tree is a logical structure that enables your customers to navigate easily through a menu of options to be directed to the right person or department. It ensures fluidity and speed in the management of incoming calls, reducing waiting times and improving customer satisfaction.
Computerization and scheduling of your calls
We don't just create a clear, structured call tree, we also computerize and program the entire system. This means we take care of the entire configuration, from call transfers to automated selection choices. Each option is programmed to ensure that calls are automatically routed to the right caller or department.
Our experts code and configure everything so that your telephone system is fully optimized. Whether it's for instant redirects, automated messages, or interactive menu-based selections, we offer you a turnkey solution, ready to use and perfectly adapted to your needs.
Our services include :
Automated and human reception: Whether you prefer an automated response with an interactive menu or a personalized welcome by an agent, we can provide you with a tailor-made solution.
Tree design and programming: We develop a customized tree structure, coded and programmed for your specific needs, facilitating call transfers and selection choices for your customers.
Intelligent call forwarding: thanks to complete automation, calls are routed to the right department or person in the shortest possible time.
IT and integration: We take care of the entire computerization of your telephone reception, including the programming of call scenarios and automated responses.
Why choose an automated, computerized tree structure?
A well-programmed telephone tree ensures seamless management of incoming calls, minimizing human error and speeding up selection processes. This not only delivers a better customer experience, but also optimizes call flow management, allowing your teams to focus on what really matters.